Gibson Dental

Frequently Asked Questions (FAQs)

How can we help you?

A significant part of offering exceptional dentistry is providing our patients with the advice, guidance, and support they need to be proactive with their oral health. Drs. McKenna and Matt Gibson want you to know you can come to us with any questions or concerns you have. We encourage you to rely on us as a valuable resource for the information you need!

There are some questions that our patients frequently ask, and we’ve shared some of them below. If there’s something on your mind that you don’t see here, however, please don’t hesitate to call us at (256) 724-3530. Our exceptional dental team is very knowledgeable and will be happy to assist you.

Family Dentistry

At Gibson Dental, we are as sincere and genuine as we can be about exceptional clinical dentistry and outstanding customer service. We view each of our valued patients as part of our extended family and provide the level of care that we would expect for our own families.

Starting with your first call to our dental office, you’ll appreciate the quality of customer service that we offer that includes quality personal interactions, open communication, attention to detail, promptness, and dependability.

Led by the husband-and-wife team of Drs. McKenna and Matt Gibson, our extremely close-knit family of friendly, compassionate professionals take an enormous amount of pride in living out our mission of service and excellence every day for our patients.

Because high-quality dentistry is our priority, our team members invest hundreds of combined hours in continuing education to hone our clinical skills and keep our knowledge up to date. In turn, we provide you with information that educates you about your oral health and gives you confidence and trust in our clinical treatment.

We are a warm, friendly patient-centered dental practice that focuses on family, fun, and creating beautiful, healthy smiles. To schedule a dental appointment at our Madison, AL dental office, please call Gibson Dental at (256) 724-3530, and we will be happy to assist you.

You'll find that Gibson Dental is a different kind of dental office. Here, you aren't just a patient because we truly view everyone who walks through our doors as part of our extended family. We have an amazing team that cares about your comfort and well-being. They see every interaction as an opportunity to get to know you and understand how we can best serve you.

At Gibson Dental, we enjoy welcoming new patients and treating entire families at our Madison, AL dental office. Our passion for service and clinical excellence has earned us a reputation for being honest, trustworthy, and ethical. You can count on us to choose the most appropriate treatment for all your unique needs, and we will never try to "sell" you on anything we don't think would benefit you.

There are a lot of military families that move into our area, and we particularly love getting a chance to care for and serve the people who serve and protect us. We understand that it can be a challenge for military families on the move to find new healthcare providers when they relocate. Many of them express to us how much they appreciate the quality of care and service we provide at Gibson Dental and how we helped make the transition to a new dental home easy and fun.

If you've recently moved to the Madison area, and want to establish a new dental home, please call us so we can schedule an appointment to show you what we have to offer. We open at 7 AM Tuesday through Friday, and we can usually arrange convenient family appointments so everyone in the family can get their cleanings done at the same time.

At Gibson Dental, we are happy to be a participating provider for the following insurances:

  • Aetna
  • Ameritas
  • Assurant
  • BlueCross/BlueShield
  • Cigna
  • Delta Dental
  • FEP Blue
  • Guardian
  • MetLife
  • Principal
  • Southland
  • TriCare
  • United Concordia

The insurance coverage offered for the most common dental procedures (cleanings, exams, x-rays, periodontal treatment, fillings, crowns, bridges, extractions, root canals) is pretty predictable, especially if it is a company where we are a participating provider.

Coverage for more specialized procedures, however, such as implants or orthodontics, are less predictable and can be very inconsistent from one insurance company to the next.

For your convenience, we have multiple staff members at Gibson Dental, whose primary role is to do insurance administration. They will thoroughly investigate your policy and do their best to get as accurate an estimate as possible so you can plan your treatment accordingly.

Our goal at Gibson Dental is to make every aspect of your dental care as uncomplicated as possible. If you have questions about your specific insurance, our helpful team is always happy to assist you, so don’t hesitate to call our Madison, AL dental office so we can help you.

We also invite you to visit the insurance section on our financial page, where you may find answers to many of your questions.

At Gibson Dental, we know that the most positive, long-lasting relationships start with first impressions. From your first interaction with our dedicated team, you'll see that we value you as a patient. and genuinely look forward to welcoming you to our extended dental family

Your first appointment starts with a warm and friendly greeting from our receptionist Traci, who will ask you about your day and check you in. Our goal is to see patients on time, every time, but occasionally you may have a brief wait. Enjoy a cup of coffee and catch up with the latest news on our TV or check your emails with our free wi-fi.

Most of our patients want a dental cleaning during their first visit, and that is our standard procedure. Your dental hygienist will take your medical and dental history, take x-rays, and check your gums for signs of periodontal disease.

Dr. McKenna will introduce herself and review the information gathered by your hygienist, discuss any areas of concern, and explain your treatment options.

With a treatment plan in hand, one of our knowledgeable insurance specialists will review your coverage and provide a breakdown of the estimated costs. We think you will be impressed by how much time we spend with each patient and how every member of our team is friendly, thorough, and attentive to detail.

We love welcoming patients into our warm and inviting dental office located in Madison, AL Please call us at (256) 724-3530 to schedule your first visit to Gibson Dental.

At Gibson Dental, we love having the opportunity to serve members of the armed forces and to care for those who serve and protect us.

Many military families tell us that Madison is the last move they anticipate having to make and that it is going to be a long-term home for them. We value the trust that our patients place in us by choosing us as their dental home for life, but we know that sometimes our military families are only with us for a few years.

Many military families share with us how difficult it can be to find new healthcare providers when they move to a new area. They appreciate the quality of care and service we provide that makes the transition to a new dental home easy and fun.

Whether you are coming in as a new patient to Gibson Dental or going on to your next adventure, we do everything we can to make those transitions easy. We are very familiar with some of the unique challenges that come with making frequent moves and having to find a new dentist every few years.

Our exceptional team is very knowledgeable and thorough about communicating with previous or future dental offices in other cities when we need to transfer records or information. The insurance specialists at Gibson Dental are also very familiar and experienced with the nuances of Tricare dental insurance as someone's primary or secondary for active duty or retiree (there are BIG differences).

If you are a military family and looking for a dental home in Madison, we would love to meet you. Please call us at (256) 724-3530 to schedule an appointment.

We commonly hear questions about dental insurance coverage at Gibson Dental, and we understand that the cost of treatment is often one of the first concerns our patients might have.

What Dental Insurance Covers

Ultimately, insurance coverage is determined by your employer. Most insurance policies have a deductible that patients must meet before they start paying for services. Fortunately, this often doesn't apply to preventive services, which are usually covered at 100 percent. All dental insurance policies have an annual maximum, usually around $1,500, that they will pay out in benefits in a given year.

Insurance coverage for the most common dental procedures at our Madison, AL dental office—teeth cleanings, dental exams, x-rays, periodontal treatment, fillings, crowns, bridges, extractions, root canals—is pretty predictable. This is especially true of companies where we are a participating provider.

Some of the more specialized procedures, such as implants or orthodontics, are less predictable and consistent from one insurance company to the next. Our role as dentists is to recommend treatment that you need to maintain your oral health and to then come up with a plan that estimates your insurance coverage and any remaining out-of-pocket expense.

Because of all the variables at play, however, we want to be upfront and honest and tell you that it is not possible to be 100 percent accurate all of the time. But we do our best to get as accurate an estimate as possible of how much coverage you can expect.

Call Us with Your Questions

We don't want anyone to forgo dental treatment because of financial reasons, and our team will be happy to discuss financing options with you and answer any questions you may have.

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